Market By Component, Type, Deployment, Industrial Vertical And Geography | Forecast 2020-2028
According to a Triton Market Research report on the complaint management software market in Latin America, the industry will exhibit growth at a CAGR of 7.92%, in the forecasting period 2020-2028.
The countries reviewed in the Latin American complaint management software market are:
•          Mexico
•          Brazil
•          Rest of Latin America
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In Mexico, government agencies are turning towards digitization and focusing on providing cloud based e-government services. Different end-user segments like healthcare and BFSI consider cloud technology as the next generation computing revolution. These factors are expected to fuel the growth of the cloud market in Mexico and open new horizons for cloud service providers.
At present, there is an increasing concern regarding medical errors resulting in disability, morbidity, excess time in hospitals and even mortality. The CONAMED (National Commission of Medical Arbitration) is an independent agency of the Health Ministry that was established in 1996 in Mexico with the aim of identifying issues related to healthcare. CONAMED solves the complaints submitted by patients or by any end-user of public & private health services. It aims to enhance the medical care quality.
The agency receives about 1500 complaints every year, recorded on-premises. The major drawback of this kind of system is that many of the complaints submitted get misplaced. With the increasing implementation of cloud services in Mexico, CONAMED can adopt the cloud complaint management system that will help in segregating and identifying the complaints registered.
Freshworks is a company that provides SaaS customer engagement solutions to organizations of different sizes. The company offers various products, namely, Freshsales, Freshdesk, Freshcaller, Freshteam, Freshservice, Freshmarketer, Freshrelease and Freshchat. The company provides a cloud-based suite that is widely used by different businesses throughout the world, including Rightmove, NHS, Citizens Advice, Toshiba, Hugo Boss, Honda and Cisco. The company operates majorly in the Latin American region.
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VIEW REPORT1.   LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET - SUMMARY              Â
2.   LATIN AMERICA INDUSTRY OUTLOOK                Â
2.1. MARKET DEFINITIONÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
2.2. KEY INSIGHTSÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
2.2.1.  NORTH AMERICA HOLDS THE LARGEST MARKET SHARE                    Â
2.2.2.  SERVICES IS THE FASTEST GROWING COMPONENT                 Â
2.2.3. GOVERNMENT AND DEFENCE HOLDS THE LARGEST MARKET SHARE AMONGST INDUSTRIAL VERTICALS                 Â
2.3. PORTER’S FIVE FORCE ANALYSIS              Â
2.3.1.  THREAT OF NEW ENTRANTS              Â
2.3.2.  THREAT OF SUBSTITUTE                      Â
2.3.3.  BARGAINING POWER OF SUPPLIERS          Â
2.3.4.  BARGAINING POWER OF BUYERS                Â
2.3.5.  THREAT OF COMPETITIVE RIVALRY             Â
2.4. MARKET ATTRACTIVENESS INDEXÂ Â Â Â Â Â Â Â Â Â Â Â Â Â
2.5. VENDOR SCORECARDÂ Â Â Â Â Â Â Â Â Â Â Â Â
2.6. MARKET DRIVERSÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
2.6.1.  NEED TO INCREASE CUSTOMER SATISFACTION AND PROTECT BRAND REPUTATION            Â
2.6.2.  INCREASING AUTOMATED WORKFLOW AND COMPLAINT MANAGEMENT OPERATIONS
2.7. MARKET RESTRAINTSÂ Â Â Â Â Â Â Â Â Â Â Â Â Â
2.7.1.  INSUFFICIENT USEFUL DATA TO RESOLVE CUSTOMER COMPLAINTS           Â
2.8. MARKET OPPORTUNITIES
2.8.1. INTEGRATION OF NEW TECHNOLOGIES SUCH AS AI AND NLP IN COMPLAINT MANAGEMENT SOFTWARE                                 Â
2.9. MARKET CHALLENGESÂ Â Â Â Â Â Â Â Â Â Â Â
2.9.1.  FRAGMENTED AND INSUFFICENT INFORMATION            Â
2.9.2.  INFLEXIBLE, OUTDATED SYSTEMS               Â
3.   LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET OUTLOOK - BY COMPONENT              Â
3.1. SOFTWAREÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
3.2. SERVICEÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â
4.   LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET OUTLOOK - BY TYPE                Â
4.1. INTEGRATEDÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
4.2. STAND-ALONEÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
5.   LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET OUTLOOK - BY DEPLOYMENT            Â
5.1. ON-PREMISESÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
5.2. CLOUDÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
6. LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET OUTLOOK - BY INDUSTRIAL VERTICAL                   Â
6.1. BFSIÂ Â Â Â Â Â Â Â Â Â Â Â
6.2. RETAILÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
6.3. GOVERNMENT & PUBLIC SECTORÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â
6.4. IT & TELECOMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
6.5. HOSPITALITYÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
6.6. HEALTHCAREÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
6.7. OTHERSÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
7.   LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET – REGIONAL OUTLOOK                     Â
7.1. BRAZILÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
7.2. MEXICOÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
7.3. REST OF LATIN AMERICAÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
8.   COMPETITIVE LANDSCAPE           Â
8.1. ASSURX INCÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
8.2. EQUINITIÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
8.3. ETQ LLCÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
8.4. FRESHWORKS INCÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
8.5. MASTERCONTROL INCÂ Â Â Â Â Â Â Â Â Â Â Â Â
8.6. ORACLEÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
8.7. QUANTIVATE LLCÂ Â Â Â Â Â Â Â Â Â Â
8.8. SALESFORCE.COM INCÂ Â Â Â Â Â Â Â Â Â Â Â
8.9. SPARTA SYSTEMS INCÂ Â Â Â Â Â Â Â Â Â Â Â Â
8.10. ZENDESK INCÂ Â Â Â
8.11. ZOHO CORPORATION PVT LTDÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
9.   METHODOLOGY & SCOPE             Â
9.1. RESEARCH SCOPEÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
9.2. RESEARCH SCOPE & DELIVERABLESÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
9.3. SOURCES OF DATA
9.4. RESEARCH METHODOLOGYÂ Â
TABLE 1: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, 2020-2028 (IN $ MILLION)
TABLE 4: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, 2020-2028 (IN $ MILLION)
TABLE 5: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2020-2028 (IN $ MILLION)
TABLE 6: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, 2020-2028 (IN $ MILLION)
TABLE 7: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020-2028 (IN $ MILLION)
FIGURE 1: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SERVICE, 2020-2028 (IN $ MILLION)
FIGURE 2: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY GOVERNMENT & PUBLIC SECTOR, 2020-2028 (IN $ MILLION)
FIGURE 3: PORTER’S FIVE FORCE ANALYSIS
FIGURE 4: MARKET ATTRACTIVENESS INDEX
FIGURE 5: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SOFTWARE, 2020-2028 (IN $ MILLION)
FIGURE 6: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SERVICE, 2020-2028 (IN $ MILLION)
FIGURE 7: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INTEGRATED, 2020-2028 (IN $ MILLION)
FIGURE 8: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY STAND-ALONE, 2020-2028 (IN $ MILLION)
FIGURE 9: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY ON PREMISES, 2020-2028 (IN $ MILLION)
FIGURE 10: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY CLOUD, 2020-2028 (IN $ MILLION)
FIGURE 11: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY BFSI, 2020-2028 (IN $ MILLION)
FIGURE 12: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY RETAIL, 2020-2028 (IN $ MILLION)
FIGURE 13: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY GOVERNMENT & PUBLIC SECTOR, 2020-2028 (IN $ MILLION)
FIGURE 14: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY IT & TELECOM, 2020-2028 (IN $ MILLION)
FIGURE 15: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HOSPITALITY, 2020-2028 (IN $ MILLION)
FIGURE 16: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HEALTHCARE, 2020-2028 (IN $ MILLION)
FIGURE 17: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY OTHERS, 2020-2028 (IN $ MILLION)
FIGURE 18: LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, REGIONAL OUTLOOK, 2019 & 2028 (IN %)
FIGURE 19: BRAZIL COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)
FIGURE 20: MEXICO COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)
FIGURE 21: REST OF LATIN AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)