Market by Product & Services, Delivery Model, End-users, and Geography | Forecast 2021-2028
The term patient experience refers to a patient’s interaction with the healthcare system, including health plans, medical professionals, and personnel at healthcare facilities. The patient experience management market assesses the patient experience. Based on Triton Market Research’s estimates, the global market for patient experience management was valued at $757.56 million in 2020 and is likely to reap $3182.62 million by 2028, growing at a CAGR of 20.67% over the forecast period 2021-2028.
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Triton’s
report on patient experience management provides an in-depth insight into the
market. The detailed analysis of the market includes key insights, Porter’s
five forces analysis, market attractiveness index, vendor scorecard, key
strategies, and the impact of COVID-19 on the market.
The
studied market is driven by several factors, such as the use of patient data
for enhancing experience, rising adoption of smart health applications, and
automating the patient experience. For instance, with the rise in various health
applications for wearables, smartphones, tablets, and other mobile
technologies, numerous people are adopting these applications to take care of
their healthcare needs. Moreover, patients are opting for telehealth services
rather than in-person consultations.
Furthermore,
telemedicine technology, such as smart surveillance cameras and analytical
software, is used to remotely monitor the health of elderly clients in order to
alert caretakers in case of lack of mobility or other incidents. This technology
enables patients to cut expenses and helps clinicians readily adapt patient’s
preferences and the availability of resources. Here, telemedicine holds the
potential to widen the scope of the patient experience management market.
However, the shortage of skilled workforce, including doctors, nurses, and other staff, has adversely impacted the quality of patient treatment and experience. For instance, it became a huge challenge for medical professionals to maintain patients due to a surge in COVID-19 cases.
Key geographies covered in the global patient
experience management market are:
• North America: United States and
Canada
• Europe: United Kingdom, France,
Germany, Spain, Italy, Russia, and Rest of Europe
• Asia-Pacific: China, Japan, India,
Australia & New Zealand, South Korea, ASEAN Countries, and Rest of
Asia-Pacific
• Latin America: Brazil, Mexico, and
Rest of Latin America
• Middle East and Africa: Saudi Arabia,
Turkey, United Arab Emirates, South Africa, and Rest of Middle East &
Africa
The segmentation analysis of the patient
experience management market includes:
• Market by Product & Services:
o Product
o Services
• Market by Delivery Model:
o Cloud-Based
o Web-Based
o Mobile-Based
o On-Premise
• Market by End-users:
o Providers
o Payers
o Pharma/Biotech/Med
Device Companies
The
renowned enterprises in the patient experience management market include All
Covered, Change Healthcare, Iqvia, PWC, Levo Health, Ecosoft Health, Medstatix
Inc, Philips Healthcare, Q-Nomy Inc, Qualtrics, Aritic, Accenture, Epic,
LeadSquared, and Carecloud.
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VIEW REPORT1. GLOBAL
PATIENT EXPERIENCE MANAGEMENT MARKET - SUMMARY
2. INDUSTRY
OUTLOOK
2.1. IMPACT
OF COVID-19 ON PATIENT EXPERIENCE MANAGEMENT MARKET
2.2. KEY
INSIGHTS
2.2.1. ELECTRONIC
HEALTH RECORDS (EHRs) AND ELECTRONIC MEDICAL RECORDS (EMRs) IMPROVES PATIENT
EXPERIENCE
2.2.2. HEALTH-CONSCIOUS
CONSUMERS
2.2.3. PATIENT’S
FEEDBACK FOR MEASURING EXPERIENCE
2.3. PORTER’S
FIVE FORCES ANALYSIS
2.3.1. THREAT
OF NEW ENTRANTS
2.3.2. THREAT
OF SUBSTITUTE S
2.3.3. BARGAINING
POWER OF BUYERS
2.3.4. BARGAINING
POWER OF SUPPLIERS
2.3.5. THREAT
OF COMPETITIVE RIVALRY
2.4. MARKET
ATTRACTIVENESS INDEX
2.5. VENDOR
SCORECARD
2.6. KEY
MARKET STRATEGIES
2.6.1. ACQUISITIONS
2.6.2. PRODUCT
LAUNCHES
2.6.3. CONTRACTS
& AGREEMENTS
2.6.4. INVESTMENTS
2.7. MARKET
DRIVERS
2.7.1. USE OF
PATIENT DATA FOR ENHANCING EXPERIENCE
2.7.2. GROWING
ADOPTION OF SMART HEALTH APPLICATIONS
2.7.3. AUTOMATING
PATIENT EXPERIENCE
2.8. MARKET
CHALLENGES
2.8.1. OBTAINING
A BROAD EVALUATION OF PATIENT DATA
2.8.2. SHORTAGE
OF SKILLED HEALTHCARE WORKERS
2.9. MARKET
OPPORTUNITIES
2.9.1. USE OF
EXPERIENCE DATA (X) AND OPERATIONAL DATA (O)
2.9.2. BENEFITS
OF TELEMEDICINE
2.9.3. USE OF
ARTIFICIAL INTELLIGENCE IN HEALTHCARE
3. GLOBAL
PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY PRODUCT & SERVICES
3.1. PRODUCT
3.2. SERVICES
4. GLOBAL
PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY DELIVERY MODEL
4.1. CLOUD-BASED
4.2. MOBILE-BASED
4.3. WEB-BASED
4.4. ON-PREMISE
5. GLOBAL
PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY END-USERS
5.1. PROVIDERS
5.2. PAYERS
5.3. PHARMA/BIOTECH/MED
DEVICE COMPANIES
6. GLOBAL
PATIENT EXPERIENCE MANAGEMENT MARKET – REGIONAL OUTLOOK
6.1. NORTH
AMERICA
6.1.1. MARKET
BY PRODUCT & SERVICES
6.1.2. MARKET
BY DELIVERY MODEL
6.1.3. MARKET
BY END-USERS
6.1.4. COUNTRY
ANALYSIS
6.1.4.1. UNITED
STATES
6.1.4.2. CANADA
6.2. EUROPE
6.2.1. MARKET
BY PRODUCT & SERVICES
6.2.2. MARKET
BY DELIVERY MODEL
6.2.3. MARKET
BY END-USERS
6.2.4. COUNTRY
ANALYSIS
6.2.4.1. UNITED
KINGDOM
6.2.4.2. GERMANY
6.2.4.3. FRANCE
6.2.4.4. SPAIN
6.2.4.5. ITALY
6.2.4.6. RUSSIA
6.2.4.7. REST
OF EUROPE
6.3. ASIA-PACIFIC
6.3.1. MARKET
BY PRODUCT & SERVICES
6.3.2. MARKET
BY DELIVERY MODEL
6.3.3. MARKET
BY END-USERS
6.3.4. COUNTRY
ANALYSIS
6.3.4.1. CHINA
6.3.4.2. JAPAN
6.3.4.3. INDIA
6.3.4.4. SOUTH
KOREA
6.3.4.5. ASEAN
COUNTRIES
6.3.4.6. AUSTRALIA
& NEW ZEALAND
6.3.4.7. REST
OF ASIA-PACIFIC
6.4. LATIN
AMERICA
6.4.1. MARKET
BY PRODUCT & SERVICES
6.4.2. MARKET
BY DELIVERY MODEL
6.4.3. MARKET
BY END-USERS
6.4.4. COUNTRY
ANALYSIS
6.4.4.1. BRAZIL
6.4.4.2. MEXICO
6.4.4.3. REST
OF LATIN AMERICA
6.5. MIDDLE
EAST AND AFRICA
6.5.1. MARKET
BY PRODUCT & SERVICES
6.5.2. MARKET
BY DELIVERY MODEL
6.5.3. MARKET
BY END-USERS
6.5.4. COUNTRY
ANALYSIS
6.5.4.1. UNITED
ARAB EMIRATES
6.5.4.2. SAUDI
ARABIA
6.5.4.3. TURKEY
6.5.4.4. SOUTH
AFRICA
6.5.4.5. REST
OF MIDDLE EAST & AFRICA
7. COMPETITIVE
LANDSCAPE
7.1. ACCENTURE
7.2. ALL
COVERED
7.3. ARITIC
7.4. CARECLOUD
7.5. CHANGE
HEALTHCARE
7.6. ECOSOFT
HEALTH
7.7. EPIC
7.8. IQVIA
7.9. LEADSQUARED
7.10. LEVO
HEALTH
7.11. MEDSTATIX
INC
7.12. PHILIPS
HEALTHCARE
7.13. PWC
7.14. Q-NOMY
INC
7.15. QUALTRICS
8. RESEARCH
METHODOLOGY & SCOPE
8.1. RESEARCH
SCOPE & DELIVERABLES
8.2. SOURCES
OF DATA
8.3. RESEARCH
METHODOLOGY
TABLE 1: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY GEOGRAPHY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $
MILLION)
TABLE 4: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY GEOGRAPHY, 2021-2028 (IN $ MILLION)
TABLE 7: NORTH AMERICA PATIENT
EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 8: NORTH AMERICA PATIENT
EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $
MILLION)
TABLE 9: NORTH AMERICA PATIENT
EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 10: NORTH AMERICA
PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 11: EUROPE PATIENT
EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 12: EUROPE PATIENT
EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $
MILLION)
TABLE 13: EUROPE PATIENT
EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 14: EUROPE PATIENT
EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 15: ASIA-PACIFIC PATIENT
EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 16: ASIA-PACIFIC PATIENT
EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $
MILLION)
TABLE 17: ASIA-PACIFIC PATIENT
EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 18: ASIA-PACIFIC PATIENT
EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 19: LATIN AMERICA
PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 20: LATIN AMERICA
PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN
$ MILLION)
TABLE 21: LATIN AMERICA
PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $
MILLION)
TABLE 22: LATIN AMERICA
PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 23: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $
MILLION)
TABLE 24: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES,
2021-2028 (IN $ MILLION)
TABLE 25: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $
MILLION)
TABLE 26: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $
MILLION)
FIGURE 1: MARKET
ATTRACTIVENESS INDEX
FIGURE 2: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: GLOBAL PATIENT EXPERIENCE
MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028
(IN $ MILLION)
FIGURE 14: GLOBAL PATIENT
EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: UNITED STATES
PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: CANADA PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 17: UNITED KINGDOM
PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 18: GERMANY PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 19: FRANCE PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 20: SPAIN PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 21: ITALY PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 22: RUSSIA PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 23: REST OF EUROPE
PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 24: CHINA PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 25: JAPAN PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 26: INDIA PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 27: SOUTH KOREA PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 28: ASEAN COUNTRIES
PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 29: AUSTRALIA & NEW
ZEALAND PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 30: REST OF
ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 31: BRAZIL PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 32: MEXICO PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 33: REST OF LATIN
AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 34: UNITED ARAB
EMIRATES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 35: SAUDI ARABIA
PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 36: TURKEY PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 37: SOUTH AFRICA
PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 38: REST OF MIDDLE EAST
& AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)