GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028

Lifesciences | Healthcare IT

GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028

Market by Product & Services, Delivery Model, End-users, and Geography | Forecast 2021-2028

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The term patient experience refers to a patient’s interaction with the healthcare system, including health plans, medical professionals, and personnel at healthcare facilities. The patient experience management market assesses the patient experience. Based on Triton Market Research’s estimates, the global market for patient experience management was valued at $757.56 million in 2020 and is likely to reap $3182.62 million by 2028, growing at a CAGR of 20.67% over the forecast period 2021-2028.


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Triton’s report on patient experience management provides an in-depth insight into the market. The detailed analysis of the market includes key insights, Porter’s five forces analysis, market attractiveness index, vendor scorecard, key strategies, and the impact of COVID-19 on the market.

The studied market is driven by several factors, such as the use of patient data for enhancing experience, rising adoption of smart health applications, and automating the patient experience. For instance, with the rise in various health applications for wearables, smartphones, tablets, and other mobile technologies, numerous people are adopting these applications to take care of their healthcare needs. Moreover, patients are opting for telehealth services rather than in-person consultations.

Furthermore, telemedicine technology, such as smart surveillance cameras and analytical software, is used to remotely monitor the health of elderly clients in order to alert caretakers in case of lack of mobility or other incidents. This technology enables patients to cut expenses and helps clinicians readily adapt patient’s preferences and the availability of resources. Here, telemedicine holds the potential to widen the scope of the patient experience management market.

However, the shortage of skilled workforce, including doctors, nurses, and other staff, has adversely impacted the quality of patient treatment and experience. For instance, it became a huge challenge for medical professionals to maintain patients due to a surge in COVID-19 cases.



Key geographies covered in the global patient experience management market are:

•           North America: United States and Canada

•           Europe: United Kingdom, France, Germany, Spain, Italy, Russia, and Rest of Europe

•           Asia-Pacific: China, Japan, India, Australia & New Zealand, South Korea, ASEAN Countries, and Rest of Asia-Pacific

•           Latin America: Brazil, Mexico, and Rest of Latin America

•           Middle East and Africa: Saudi Arabia, Turkey, United Arab Emirates, South Africa, and Rest of Middle East & Africa

The segmentation analysis of the patient experience management market includes:

•           Market by Product & Services:

           o          Product

           o          Services

•           Market by Delivery Model:

           o          Cloud-Based

           o          Web-Based

           o          Mobile-Based

           o          On-Premise

•           Market by End-users:

           o          Providers

           o          Payers

           o          Pharma/Biotech/Med Device Companies

The renowned enterprises in the patient experience management market include All Covered, Change Healthcare, Iqvia, PWC, Levo Health, Ecosoft Health, Medstatix Inc, Philips Healthcare, Q-Nomy Inc, Qualtrics, Aritic, Accenture, Epic, LeadSquared, and Carecloud.

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Table of Content

1. GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET - SUMMARY      

2. INDUSTRY OUTLOOK  

2.1. IMPACT OF COVID-19 ON PATIENT EXPERIENCE MANAGEMENT MARKET 

2.2. KEY INSIGHTS      

2.2.1. ELECTRONIC HEALTH RECORDS (EHRs) AND ELECTRONIC MEDICAL RECORDS (EMRs) IMPROVES PATIENT EXPERIENCE        

2.2.2. HEALTH-CONSCIOUS CONSUMERS   

2.2.3. PATIENT’S FEEDBACK FOR MEASURING EXPERIENCE  

2.3. PORTER’S FIVE FORCES ANALYSIS 

2.3.1. THREAT OF NEW ENTRANTS    

2.3.2. THREAT OF SUBSTITUTE S

2.3.3. BARGAINING POWER OF BUYERS      

2.3.4. BARGAINING POWER OF SUPPLIERS

2.3.5. THREAT OF COMPETITIVE RIVALRY  

2.4. MARKET ATTRACTIVENESS INDEX   

2.5. VENDOR SCORECARD 

2.6. KEY MARKET STRATEGIES      

2.6.1. ACQUISITIONS       

2.6.2. PRODUCT LAUNCHES    

2.6.3. CONTRACTS & AGREEMENTS  

2.6.4. INVESTMENTS       

2.7. MARKET DRIVERS          

2.7.1. USE OF PATIENT DATA FOR ENHANCING EXPERIENCE 

2.7.2. GROWING ADOPTION OF SMART HEALTH APPLICATIONS         

2.7.3. AUTOMATING PATIENT EXPERIENCE

2.8. MARKET CHALLENGES 

2.8.1. OBTAINING A BROAD EVALUATION OF PATIENT DATA

2.8.2. SHORTAGE OF SKILLED HEALTHCARE WORKERS

2.9. MARKET OPPORTUNITIES        

2.9.1. USE OF EXPERIENCE DATA (X) AND OPERATIONAL DATA (O)  

2.9.2. BENEFITS OF TELEMEDICINE   

2.9.3. USE OF ARTIFICIAL INTELLIGENCE IN HEALTHCARE       

3. GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY PRODUCT & SERVICES        

3.1. PRODUCT  

3.2. SERVICES 

4. GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY DELIVERY MODEL   

4.1. CLOUD-BASED    

4.2. MOBILE-BASED    

4.3. WEB-BASED         

4.4. ON-PREMISE        

5. GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY END-USERS

5.1. PROVIDERS          

5.2. PAYERS     

5.3. PHARMA/BIOTECH/MED DEVICE COMPANIES       

6. GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET – REGIONAL OUTLOOK         

6.1. NORTH AMERICA

6.1.1. MARKET BY PRODUCT & SERVICES  

6.1.2. MARKET BY DELIVERY MODEL

6.1.3. MARKET BY END-USERS

6.1.4. COUNTRY ANALYSIS       

6.1.4.1. UNITED STATES       

6.1.4.2. CANADA         

6.2. EUROPE     

6.2.1. MARKET BY PRODUCT & SERVICES  

6.2.2. MARKET BY DELIVERY MODEL

6.2.3. MARKET BY END-USERS

6.2.4. COUNTRY ANALYSIS       

6.2.4.1. UNITED KINGDOM    

6.2.4.2. GERMANY      

6.2.4.3. FRANCE          

6.2.4.4. SPAIN  

6.2.4.5. ITALY    

6.2.4.6. RUSSIA

6.2.4.7. REST OF EUROPE   

6.3. ASIA-PACIFIC       

6.3.1. MARKET BY PRODUCT & SERVICES  

6.3.2. MARKET BY DELIVERY MODEL

6.3.3. MARKET BY END-USERS

6.3.4. COUNTRY ANALYSIS       

6.3.4.1. CHINA  

6.3.4.2. JAPAN 

6.3.4.3. INDIA    

6.3.4.4. SOUTH KOREA         

6.3.4.5. ASEAN COUNTRIES

6.3.4.6. AUSTRALIA & NEW ZEALAND      

6.3.4.7. REST OF ASIA-PACIFIC      

6.4. LATIN AMERICA   

6.4.1. MARKET BY PRODUCT & SERVICES  

6.4.2. MARKET BY DELIVERY MODEL

6.4.3. MARKET BY END-USERS

6.4.4. COUNTRY ANALYSIS       

6.4.4.1. BRAZIL

6.4.4.2. MEXICO           

6.4.4.3. REST OF LATIN AMERICA 

6.5. MIDDLE EAST AND AFRICA      

6.5.1. MARKET BY PRODUCT & SERVICES  

6.5.2. MARKET BY DELIVERY MODEL

6.5.3. MARKET BY END-USERS

6.5.4. COUNTRY ANALYSIS       

6.5.4.1. UNITED ARAB EMIRATES  

6.5.4.2. SAUDI ARABIA          

6.5.4.3. TURKEY          

6.5.4.4. SOUTH AFRICA         

6.5.4.5. REST OF MIDDLE EAST & AFRICA          

7. COMPETITIVE LANDSCAPE 

7.1. ACCENTURE        

7.2. ALL COVERED                 

7.3. ARITIC                    

7.4. CARECLOUD        

7.5. CHANGE HEALTHCARE

7.6. ECOSOFT HEALTH         

7.7. EPIC            

7.8. IQVIA           

7.9. LEADSQUARED  

7.10. LEVO HEALTH               

7.11. MEDSTATIX INC

7.12. PHILIPS HEALTHCARE                       

7.13. PWC                      

7.14. Q-NOMY INC                   

7.15. QUALTRICS                    

8. RESEARCH METHODOLOGY & SCOPE     

8.1. RESEARCH SCOPE & DELIVERABLES         

8.2. SOURCES OF DATA                    

8.3. RESEARCH METHODOLOGY                

List of Tables

TABLE 1: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY GEOGRAPHY, 2021-2028 (IN $ MILLION)

TABLE 2: VENDOR SCORECARD

TABLE 3: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)

TABLE 4: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)

TABLE 5: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)

TABLE 6: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY GEOGRAPHY, 2021-2028 (IN $ MILLION)

TABLE 7: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)

TABLE 8: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)

TABLE 9: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)

TABLE 10: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)

TABLE 11: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)

TABLE 12: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)

TABLE 13: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)

TABLE 14: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)

TABLE 15: ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)

TABLE 16: ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)

TABLE 17: ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)

TABLE 18: ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)

TABLE 19: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)

TABLE 20: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)

TABLE 21: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)

TABLE 22: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)

TABLE 23: MIDDLE EAST AND AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)

TABLE 24: MIDDLE EAST AND AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)

TABLE 25: MIDDLE EAST AND AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)

TABLE 26: MIDDLE EAST AND AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)

List of Figures

FIGURE 1: MARKET ATTRACTIVENESS INDEX

FIGURE 2: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)

FIGURE 3: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)

FIGURE 4: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)

FIGURE 5: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)

FIGURE 6: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)

FIGURE 7: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)

FIGURE 8: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)

FIGURE 9: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)

FIGURE 10: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)

FIGURE 11: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)

FIGURE 12: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)

FIGURE 13: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)

FIGURE 14: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)

FIGURE 15: UNITED STATES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 16: CANADA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 17: UNITED KINGDOM PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 18: GERMANY PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 19: FRANCE PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 20: SPAIN PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 21: ITALY PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 22: RUSSIA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 23: REST OF EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 24: CHINA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 25: JAPAN PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 26: INDIA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 27: SOUTH KOREA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 28: ASEAN COUNTRIES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 29: AUSTRALIA & NEW ZEALAND PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 30: REST OF ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 31: BRAZIL PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 32: MEXICO PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 33: REST OF LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 34: UNITED ARAB EMIRATES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 35: SAUDI ARABIA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 36: TURKEY PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 37: SOUTH AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 38: REST OF MIDDLE EAST & AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

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