ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET 2020-2028

ICT | Telecom and Internet

ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET 2020-2028

Market By Component, Type, Deployment, Industrial Vertical And Geography | Forecast 2020-2028

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A Triton Market Research report has forecasted the complaint management software market in the Asia-Pacific region to depict growth in revenue and expand at a CAGR of 11.94% during the estimated period 2020-2028.

The countries studied in the Asia-Pacific complaint management software market are:

           South Korea

           China

           ASEAN countries

           Japan

           India

           Australia & New Zealand

           Rest of APAC countries



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The patient handling system in China was established a decade ago. There are few limitations in the effective communication in such a system, including service consumers’ unawareness of the systems, insufficient skills of the healthcare providers, non-transparent data within the process of complaint handling, potential conflicts between actors, unjust complaints by patients during solution settlements, weak delivery of regulations and hospitals’ unwillingness to manage complaints in the post complaint stage. The country can improve its complaint management system in the healthcare sector through collaboration with complaint management software.

For better protection of the legitimate rights of consumers, China is expected to intensify the handling of consumer complaints in the banking and insurance sectors. According to the guideline released by the China Banking and Insurance Regulatory Commission, banking and insurance firms must handle the consumer complaints by giving forward correct facts in simple disputes and let the complainant know the result within 15 days. In the case of complex complaints, the handling time could be extended to a month. It also read that firms should not reject reasonable complaints from customers. With the adoption of complaints management software, the country can manage this system efficiently. Thus, the regional complaint management software market is expected to grow steadily.

MasterControl is a company that produces software solutions that allow companies to market their products faster, at the same time, increasing their operational efficiency and reducing costs. The company offers various software solutions, including product lifecycle management, supplier management, quality management, audit management, document control, submissions management, among others. The company has major business operations in the Asia-Pacific region.

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Table of Content

1.    ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET - SUMMARY   

2.    ASIA-PACIFIC INDUSTRY OUTLOOK                     

2.1. MARKET DEFINITION                 

2.2. KEY INSIGHTS                              

2.2.1.   SERVICES IS THE FASTEST GROWING COMPONENT                  

2.2.2.  GOVERNMENT AND DEFENCE HOLDS THE LARGEST MARKET SHARE AMONGST INDUSTRIAL VERTICALS                  

2.3. PORTER’S FIVE FORCE ANALYSIS               

2.3.1.   THREAT OF NEW ENTRANTS               

2.3.2.   THREAT OF SUBSTITUTE                       

2.3.3.   BARGAINING POWER OF SUPPLIERS           

2.3.4.   BARGAINING POWER OF BUYERS                 

2.3.5.   THREAT OF COMPETITIVE RIVALRY              

2.4. MARKET ATTRACTIVENESS INDEX              

2.5. VENDOR SCORECARD             

2.6. MARKET DRIVERS                     

2.6.1.   NEED TO INCREASE CUSTOMER SATISFACTION AND PROTECT BRAND REPUTATION             

2.6.2.   INCREASING AUTOMATED WORKFLOW AND COMPLAINT MANAGEMENT OPERATIONS

2.7. MARKET RESTRAINTS              

2.7.1.   INSUFFICIENT USEFUL DATA TO RESOLVE CUSTOMER COMPLAINTS             

2.8. MARKET OPPORTUNITIES

2.8.1.  INTEGRATION OF NEW TECHNOLOGIES SUCH AS AI AND NLP IN COMPLAINT MANAGEMENT SOFTWARE                                  

2.9. MARKET CHALLENGES            

2.9.1.   FRAGMENTED AND INSUFFICENT INFORMATION             

2.9.2.   INFLEXIBLE, OUTDATED SYSTEMS                

3.    ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET OUTLOOK - BY COMPONENT               

3.1. SOFTWARE                       

3.2. SERVICE               

4.    ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET OUTLOOK - BY TYPE                 

4.1. INTEGRATED                    

4.2. STAND-ALONE                 

5.    ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET OUTLOOK - BY DEPLOYMENT             

5.1. ON-PREMISES                 

5.2. CLOUD                   

6. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET OUTLOOK - BY INDUSTRIAL VERTICAL                    

6.1. BFSI            

6.2. RETAIL                   

6.3. GOVERNMENT & PUBLIC SECTOR               

6.4. IT & TELECOM                  

6.5. HOSPITALITY                    

6.6. HEALTHCARE                  

6.7. OTHERS                 

7.    ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET – REGIONAL OUTLOOK                                         

7.1. CHINA                     

7.2. JAPAN                    

7.3. INDIA                       

7.4. SOUTH KOREA                

7.5. ASEAN COUNTRIES                   

7.6. AUSTRALIA & NEW ZEALAND             

7.7. REST OF ASIA-PACIFIC                                    

8.    COMPETITIVE LANDSCAPE            

8.1. ASSURX INC                     

8.2. EQUINITI                

8.3. ETQ LLC                 

8.4. FRESHWORKS INC                    

8.5. MASTERCONTROL INC             

8.6. ORACLE                 

8.7. QUANTIVATE LLC           

8.8. SALESFORCE.COM INC            

8.9. SPARTA SYSTEMS INC             

8.10. ZENDESK INC    

8.11. ZOHO CORPORATION PVT LTD                   

9.     METHODOLOGY & SCOPE             

9.1. RESEARCH SCOPE                   

9.2. RESEARCH SCOPE & DELIVERABLES                    

9.3. SOURCES OF DATA                   

9.4. RESEARCH METHODOLOGY              

List of table

TABLE 1: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020-2028 (IN $ MILLION)

TABLE 2: VENDOR SCORECARD

TABLE 3: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, 2020-2028 (IN $ MILLION)

TABLE 4: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, 2020-2028 (IN $ MILLION)

TABLE 5: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2020-2028 (IN $ MILLION)

TABLE 6: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, 2020-2028 (IN $ MILLION)

TABLE 7: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020-2028 (IN $ MILLION)

List of Figures

FIGURE 1: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SERVICE, 2020-2028 (IN $ MILLION)

FIGURE 2: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY GOVERNMENT & PUBLIC SECTOR, 2020-2028 (IN $ MILLION)

FIGURE 3: PORTER’S FIVE FORCE ANALYSIS

FIGURE 4: MARKET ATTRACTIVENESS INDEX

FIGURE 5: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SOFTWARE, 2020-2028 (IN $ MILLION)

FIGURE 6: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SERVICE, 2020-2028 (IN $ MILLION)

FIGURE 7: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INTEGRATED, 2020-2028 (IN $ MILLION)

FIGURE 8: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY STAND-ALONE, 2020-2028 (IN $ MILLION)

FIGURE 9: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY ON PREMISES, 2020-2028 (IN $ MILLION)

FIGURE 10: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY CLOUD, 2020-2028 (IN $ MILLION)

FIGURE 11: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY BFSI, 2020-2028 (IN $ MILLION)

FIGURE 12: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY RETAIL, 2020-2028 (IN $ MILLION)

FIGURE 13: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY GOVERNMENT & PUBLIC SECTOR, 2020-2028 (IN $ MILLION)

FIGURE 14: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY IT & TELECOM, 2020-2028 (IN $ MILLION)

FIGURE 15: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HOSPITALITY, 2020-2028 (IN $ MILLION)

FIGURE 16: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HEALTHCARE, 2020-2028 (IN $ MILLION)

FIGURE 17: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY OTHERS, 2020-2028 (IN $ MILLION)

FIGURE 18: ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, REGIONAL OUTLOOK, 2019 & 2028 (IN %)

FIGURE 19: CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 20: JAPAN COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 21: INDIA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 22: SOUTH KOREA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 23: ASEAN COUNTRIES COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 24: AUSTRALIA & NEW ZEALAND COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 25: REST OF ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

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