EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028

Lifesciences | Healthcare IT

EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028

Market by Product & Services, Delivery Model, End-users, and Country | Forecast 2021-2028

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As per Triton’s report, the patient experience management market in Europe is estimated to progress at a CAGR of 20.87% during the considered years of 2021-2028.


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The countries studied in this market comprise:

•        The United Kingdom

•        Spain

•        Germany

•        Italy

•        France

•        Russia

•        Rest of Europe

Several European countries are focused on digitizing their healthcare systems. Moreover, they have adopted digital platforms to store medical records. Additionally, some nations are using cloud platforms that ensure dynamic connections and secure communication to enhance the patient experience. Besides, surveys are undertaken to map the quality of healthcare services. These factors play a major role in motivating the growth of the studied market.

Furthermore, emerging technologies such as AI and machine learning are being used to enhance the patient experience. In recent years, the need for people-centric care has become vital in the region to improve the overall quality of services offered to the patients. This has resulted in the implementation of patient-reported experience measures and patient-reported outcome measures. This rise in digitalization is likely to enhance the patient experience, thereby boosting the patient experience management market within the region.

In the UK, digital transformation and technology are vital in supporting better care and improved outcomes for patients. There is a steady growth in the number of virtual hospitals that helps improve the patient experience. Thus, the development of digital services will ultimately supplement the growth of the patient experience management market.

Accenture offers strategy, consulting, interactive technology, and operation services with digital capabilities. Its business segments include communications, media & technology, financial services, health & public services, products, and resources. Here, the health & public service segment provides consulting and digital solutions to healthcare providers, government, educational institutions, and more. Accenture is a global company headquartered in Dublin, Ireland. 

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Table of Content

1. EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET - SUMMARY     

2. INDUSTRY OUTLOOK  

2.1. IMPACT OF COVID-19 ON PATIENT EXPERIENCE MANAGEMENT MARKET 

2.2. KEY INSIGHTS      

2.2.1.   ELECTRONIC HEALTH RECORDS (EHRs) AND ELECTRONIC MEDICAL RECORDS (EMRs) IMPROVES PATIENT EXPERIENCE        

2.2.2.   HEALTH-CONSCIOUS CONSUMERS  

2.2.3.   PATIENT’S FEEDBACK FOR MEASURING EXPERIENCE 

2.3. PORTER’S FIVE FORCES ANALYSIS 

2.3.1. THREAT OF NEW ENTRANTS    

2.3.2. THREAT OF SUBSTITUTES         

2.3.3. BARGAINING POWER OF BUYERS      

2.3.4. BARGAINING POWER OF SUPPLIERS

2.3.5. THREAT OF COMPETITIVE RIVALRY  

2.4. MARKET ATTRACTIVENESS INDEX   

2.5. VENDOR SCORECARD 

2.6. KEY MARKET STRATEGIES      

2.6.1. ACQUISITIONS       

2.6.2. PRODUCT LAUNCHES     

2.6.3. CONTRACTS & AGREEMENTS  

2.6.4. INVESTMENTS

2.7. MARKET DRIVERS          

2.7.1. USE OF PATIENT DATA FOR ENHANCING EXPERIENCE 

2.7.2. GROWING ADOPTION OF SMART HEALTH APPLICATIONS         

2.7.3. AUTOMATING PATIENT EXPERIENCE

2.8. MARKET CHALLENGES 

2.8.1. OBTAINING A BROAD EVALUATION OF PATIENT DATA

2.8.2. SHORTAGE OF SKILLED HEALTHCARE WORKERS

2.9. MARKET OPPORTUNITIES        

2.9.1. USE OF EXPERIENCE DATA (X) AND OPERATIONAL DATA (O)  

2.9.2. BENEFITS OF TELEMEDICINE   

2.9.3. USE OF ARTIFICIAL INTELLIGENCE IN HEALTHCARE       

3. EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY PRODUCT & SERVICES        

3.1. PRODUCT  

3.2. SERVICES 

4. EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY DELIVERY MODEL   

4.1. CLOUD-BASED    

4.2. MOBILE-BASED    

4.3. WEB-BASED         

4.4. ON-PREMISE        

5. EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY END-USERS     

5.1. PROVIDERS          

5.2. PAYERS     

5.3. PHARMA/BIOTECH/MED DEVICE COMPANIES       

6. EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET – REGIONAL OUTLOOK              

6.1. UNITED KINGDOM

6.2. GERMANY

6.3. FRANCE

6.4. SPAIN

6.5. ITALY

6.6. RUSSIA       

6.7. REST OF EUROPE                      

7. COMPETITIVE LANDSCAPE 

7.1. ACCENTURE        

7.2. ALL COVERED                 

7.3. ARITIC                    

7.4. CARECLOUD        

7.5. CHANGE HEALTHCARE

7.6. ECOSOFT HEALTH         

7.7. EPIC            

7.8. IQVIA           

7.9. LEADSQUARED  

7.10. LEVO HEALTH               

7.11. MEDSTATIX INC

7.12. PHILIPS HEALTHCARE                       

7.13. PWC                      

7.14. Q-NOMY INC                   

7.15. QUALTRICS                    

8. RESEARCH METHODOLOGY & SCOPE     

8.1. RESEARCH SCOPE & DELIVERABLES         

8.2. SOURCES OF DATA                    

8.3. RESEARCH METHODOLOGY                

List of Tables

TABLE 1: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)

TABLE 2: VENDOR SCORECARD

TABLE 3: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)

TABLE 4: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)

TABLE 5: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)

TABLE 6: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)

List of Figures

FIGURE 1: MARKET ATTRACTIVENESS INDEX

FIGURE 2: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)

FIGURE 3: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)

FIGURE 4: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)

FIGURE 5: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)

FIGURE 6: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)

FIGURE 7: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)

FIGURE 8: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)

FIGURE 9: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)

FIGURE 10: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)

FIGURE 11: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)

FIGURE 12: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)

FIGURE 13: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)

FIGURE 14: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)

FIGURE 15: UNITED KINGDOM PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 16: GERMANY PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 17: FRANCE PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 18: SPAIN PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 19: ITALY PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 20: RUSSIA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

FIGURE 21: REST OF EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)

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