Market by Software & Service, Delivery Mode, Organization Size, End-user, and Country Outlook | Forecast 2022-2028
Based on Triton’s report, the contact center software market in Latin America is anticipated to progress with a compound annual growth rate of 16.06% during the forecasted period from 2022-2028.
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The
countries examined in the region are:
•
Brazil
•
Mexico
•
Rest of Latin America
In Latin America, Brazil captures
the majority of shares in the contact center software market. The market’s growth can be
attributed to the adoption of advanced and innovative technologies, including
cloud computing, AI, machine learning, and 5G. Besides this, the surge in
demand for cloud-based technology is expected to create novel opportunities for
the contact center software market.
In
Brazil, the growth of the ICT industry and the deployment of contact centers
are expected to create opportunities for the market. As per estimates, the
total value of the information and communication technology industry soared
significantly over the past few years. Furthermore, companies are investing
significantly in technologies, supporting the adoption of contact center
solutions. Therefore, these advancements drive the contact center software
market.
Furthermore,
in Mexico, strategic initiatives, technological advancements, and product
launches are major factors in promoting the market’s growth. For instance,
Datamark Inc introduced remote contact center operations to support service
providers. Additionally, Logmein announced the deployment of GoToConnect to
bring contact-center-as-a-service. Such developments are expected to fuel the
adoption of contact center solutions, expanding the contact center software
market.
In
small and medium-sized enterprises, contact center software is primarily
deployed for field service business processes, inventory management systems,
customer relationship management solutions, etc. Besides this, it helps track
and resolve customer queries. The deployment of these solutions helps ease the
burdens of normal tasks, ensuring organizational development. The studied market’s growth is estimated
based on organization size, delivery mode, end-user, and software &
service. The organization size is divided into small & medium
organizations and large organizations.
SAP SE, NEC, Aspect Software,
Vonage, ZTE Corporation, Nice, Lifesize, and Atos are among the major companies
in the market.
SAP
SE develops enterprise software to manage business operations and customer
relations. The company’s product line includes cloud-engineered systems,
database software and technology, customer relationship management software,
supply chain management software, and others. The company has operations across
multiple regions, including Latin America.
Key deliverables of the report:
· Market CAGR during the forecasting
years 2022-2028
· Detailed data highlighting key
insights, industry components, and market strategies
· Comprehensive information and
estimation of the contact center software market revenue growth in Latin
America and its influence on the parent market
· In-depth study of forthcoming trends
in consumer behavioral patterns
· A meticulous analysis of the
competitive landscape, vendor scorecard, and Porter’s Five Forces
· A wide-ranging study of factors that
will challenge the LA contact center software market’s growth during the
upcoming years
Want
to get specific insights? Our team of analysts can customize this report based
on your preferences. Connect with us here.
Market by Technology (Data ana ..
VIEW REPORT1. LATIN
AMERICA CONTACT CENTER SOFTWARE MARKET - SUMMARY
2. INDUSTRY
OUTLOOK
2.1. IMPACT
OF COVID-19 ON THE CONTACT CENTER SOFTWARE MARKET
2.2. KEY
INSIGHTS
2.2.1. INCREASING
NEED TO ENHANCE CUSTOMER EXPERIENCE
2.2.2. RAPID
ADVANCEMENTS IN CUSTOMER RELATIONSHIP MANAGEMENT
2.3. PORTER’S
FIVE FORCES ANALYSIS
2.3.1. THREAT
OF NEW ENTRANTS
2.3.2. THREAT
OF SUBSTITUTES
2.3.3. BARGAINING
POWER OF BUYERS
2.3.4. BARGAINING
POWER OF SUPPLIERS
2.3.5. THREAT
OF COMPETITIVE RIVALRY
2.4. KEY
BUYING IMPACT ANALYSIS
2.4.1. FLEXIBILITY
2.4.2. SCALABILITY
2.4.3. EASE
OF USE
2.4.4. DEPLOYMENT
TIME
2.5. MARKET
ATTRACTIVENESS INDEX
2.6. VENDOR
SCORECARD
2.7. INDUSTRY
COMPONENTS
2.8. REGULATORY
FRAMEWORK
2.9. KEY MARKET
STRATEGIES
2.9.1. ACQUISITIONS
2.9.2. PRODUCT
LAUNCHES
2.9.3. CONTRACTS
& AGREEMENTS
2.9.4. INVESTMENTS
& EXPANSIONS
2.10. MARKET
DRIVERS
2.10.1 INCREASING
DEMAND FOR ADVANCED CONTACT CENTER TECHNOLOGIES
2.10.2 RISING
PENETRATION OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
2.10.3 CONTINUOUS
AND RAPID TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
2.11. MARKET
CHALLENGES
2.11.1. CONCERNS
REGARDING DATA SECURITY AND PRIVACY
2.11.2. HIGH
INVESTMENT COSTS
2.12. MARKET
OPPORTUNITIES
2.12.1. SURGE
IN NEED FOR PERSONALIZED SERVICES
2.12.2. EMERGENCE
OF ADVANCED TECHNOLOGIES
3. LATIN
AMERICA CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY SOFTWARE & SERVICE
3.1. SOFTWARE
3.2. SERVICES
4. LATIN
AMERICA CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY DELIVERY MODE
4.1. ON-PREMISE
4.2. CLOUD
5. LATIN
AMERICA CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY ORGANIZATION SIZE
5.1. SMALL
& MEDIUM ORGANIZATION
5.2. LARGE
ORGANIZATIONS
6. LATIN
AMERICA CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY END-USER
6.1. BFSI
6.2. HEALTHCARE
6.3. RETAIL
& E-COMMERCE
6.4. GOVERNMENT
AND EDUCATION
6.5. IT AND
TELECOM
6.6. TRAVEL
& HOSPITALITY
7. LATIN
AMERICA CONTACT CENTER SOFTWARE MARKET – COUNTRY OUTLOOK
7.1. BRAZIL
7.2. MEXICO
7.3. REST
OF LATIN AMERICA
8. COMPETITIVE
LANDSCAPE
8.1. CISCO
SYSTEMS INC
8.2. FIVE9
INC
8.3. GENESYS
TELECOMMUNICATIONS LABORATORIES INC
8.4. AVAYA
INC
8.5. 8X8
INC
8.6. AMAZON
WEB SERVICES INC
8.7. ENGHOUSE
INTERACTIVE INC
8.8. UNIFY
INC
8.9. SAP SE
8.10. NEC
8.11. ASPECT
SOFTWARE
8.12. ATOS
8.13. VONAGE
8.14. ZTE
CORPORATION
8.15. NICE
8.16. LIFESIZE
8.17. TALKDESK
8.18. VOCALCOM
9. RESEARCH
METHODOLOGY & SCOPE
9.1. RESEARCH
SCOPE & DELIVERABLES
9.2. SOURCES
OF DATA
9.3. RESEARCH
METHODOLOGY
TABLE
1: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, BY COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
TABLE
2: VENDOR SCORECARD
TABLE
3: REGULATORY FRAMEWORK
TABLE
4: ACQUISITIONS
TABLE
5: LIST OF PRODUCT LAUNCHES
TABLE
6: LIST OF CONTRACTS & AGREEMENTS
TABLE
7: LIST OF INVESTMENTS & EXPANSIONS
TABLE
8: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $ MILLION)
TABLE
9: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028 (IN $ MILLION)
TABLE
10: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)
TABLE
11: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)
TABLE
12: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
FIGURE
1: KEY BUYING IMPACT ANALYSIS
FIGURE
2: MARKET ATTRACTIVENESS INDEX
FIGURE
3: INDUSTRY COMPONENTS
FIGURE
4: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2021 & 2028 (IN %)
FIGURE
5: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, BY SOFTWARE, 2022-2028 (IN $ MILLION)
FIGURE
6: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, BY SERVICES, 2022-2028 (IN $ MILLION)
FIGURE
7: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY DELIVERY MODE, 2021 & 2028 (IN %)
FIGURE
8: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, BY ON-PREMISE, 2022-2028 (IN $ MILLION)
FIGURE
9: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, BY CLOUD, 2022-2028 (IN $ MILLION)
FIGURE
10: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, OUTLOOK BY ORGANIZATION SIZE, 2021 & 2028 (IN %)
FIGURE
11: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, BY SMALL & MEDIUM ORGANIZATION, 2022-2028 (IN $ MILLION)
FIGURE
12: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, BY LARGE ORGANIZATIONS, 2022-2028 (IN $ MILLION)
FIGURE
13: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY END-USER, 2021 & 2028 (IN %)
FIGURE
14: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, BY BFSI, 2022-2028 (IN $ MILLION)
FIGURE
15: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, BY HEALTHCARE, 2022-2028 (IN $ MILLION)
FIGURE
16: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, BY RETAIL & E-COMMERCE, 2022-2028 (IN $ MILLION)
FIGURE
17: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, BY GOVERNMENT AND EDUCATION, 2022-2028 (IN $ MILLION)
FIGURE
18: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, BY IT AND TELECOM, 2022-2028 (IN $ MILLION)
FIGURE
19: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2022-2028 (IN $ MILLION)
FIGURE
20: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2028 (IN %)
FIGURE
21: BRAZIL CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
22: MEXICO CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
23: REST OF LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET 2022-2028 (IN $ MILLION)